We want you to reach your goals and love what you do because, let’s face it, we love this industry. It’s the greatest industry in the world. As beauty professionals, we get to make people look and feel great every day. As a result, people look forward to seeing us. There is so much potential for success. But getting started is the hardest part. In this series, “Business Advice from Eric Fisher,” we tap into Eric’s wealth of knowledge and share advice that will help you reach your goals. Without further ado, here’s the latest business tip.
be a duck!
If you have ever looked at duck swimming on a pond, you probably noticed how calmly and easily they glide across the water. They look absolutely peaceful and stress free. But underneath the surface, their little feet are churning as fast as they can.
“Being a duck” is one of the first things we teach our new stylists. So what does it actually mean? Being a duck means that you don’t let your stress and outside opportunities get in the way of your time with your client. Life can get crazy! Maybe you have one client waiting on you, one client under the dryer and one client in your chair. Maybe the phone won’t stop ringing and your day started with an argument with a loved one.
It is so important to leave your personal problems and worries at the door before you walk into the salon. Once you cross the threshold of the salon, your focus should be on your clients and what you can do for THEM! Your clients have been looking forward to this appointment. Your clients are excited to see you!
No matter how chaotic things are around you – never let your client see you sweat! Work calmly, efficiently – with a smile on your face – to take care of your guests. When you change your focus, you can completely change the kind of day you have. We have found over and over again that when you focus on your clients and making them feel better; often times THEY can make YOU feel better too!
At the end of the day when you leave the salon – those problems you left waiting by the door – may not seem so big or bad anymore! Learning to be a duck can be challenging, but once you can master this, you will reap the rewards!
What are your stressors? When you are running late? When your emotions are involved? Make a list of your top 3 stressors. Think about how many ways you can come up with to address them in a positive way. Get up earlier so you aren’t rushed. Breathe deeply, count to three. Picture your dog. Prioritize what you need to do next and forget about the rest – for the moment.
For other great business tips, click here.